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FAQ

How do I check the status of my order?

After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 5-7 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below:

Standard Shipping Times:

  • USA: 10-20 Days
  • CA/UK/AUS: 14-21 Days
  • Rest of World: 30-45 Days

Express Shippint Times:

  • USA: 4-7 Business Days
  • CA/UK/AUS: 4-7 Business Days
  • Rest of World: 4-7 Business Days

If your items have not arrived within 60 days of the date of original purchase, contact Customer Service for a full refund of your purchase.(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).

How do I get my Tracking Number?

Tracking numbers are automatically sent when you order ships, usually within 5-7 days after you placed your order. You will receive a shipping confirmation email. If you don't receive a shipping confirmation email, please double check your junk/spam folder. If you still can't find it, you might have provided a wrong email address when you placed your order. Please contact us at support@luvlavie.com 

Do you deliver products Internationally?

Luvlavie successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do you offer such incredible pricing on your products?

We source and manufacture products directly from our factory without wholesalers and middlemen putting their mark-ups on our products. Because we ship directly from our factory to your home, you get the highest quality product for an incredible price!
 

How do I place an order?

Simply choose your size on the product page then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it's on it's way!

How does Luvlavie operate?

Luvlavie is an online retailer of custom designed shoes. All merchandise is custom printed and shipped directly to you from our factory once the campaign has ended. 

How secure is my personal information?

Luvlavie adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does Luvlavie offer a quality guarantee on the products it sells?

All of our products are carefully inspected for quality and we will reprint any flawed shoes, free of charge. Please see our refund policy for further details.

What is your return policy?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!

In the rare event that you are unhappy with the fit of your shoe, Luvlavie will process a free exchange for you.

Refunds will not be issued for sizing disputes, only exchanges are allowed.

**Cancellations are valid only if request is given in the first 24 hours after placing an order**

Free Exchanges will only be allowed once per shoe order.